Customer Success Manager

• Customer service is no department for you but your attitude?
• You feel you've done a good job, when your customers are successful?
• You feel comfortable dealing  with complex operations with several participants?
• Communication on all levels is right in your comfort zone and comes easy to you?
• You are fascinated by new applications and the latest technologies?

If you answered all these questions with YES, then apply NOW for the position of Customer Success Manager with xRM1.

The position:

You build on good relationships: You are the direct point of contact for your customers and work continuously on building and developing a strong customer relationship. You monitor and support the implementation of our Dynamics HR Management online, and onsite at your international customer base, via trainings and workshops.

You miss nothing: You analyze customer requirements for our Dynamics HR Management solution and ensure a seamless, customer-orientated implementation.

You stay on top of things: you actively work with the customer on project planning, steer and control time and cost projections.

Your always appear confident: positive, reliable, and empathic - whether on the phone, online sessions, or on-site at your international customers.

You're a "Demi-Tech": after detailed training, you are able to make  simple customizations in the standard product, and also able to introduce improvements of existing processes for customers.

You are a networker:  you function as an interface to the internal departments of development, sales and product management for your customers.

You've got an open mind: you find it easy to recognize the individual needs of the customer, and can record and communicate these wishes clearly to all sides.

You're full of ideas: you're close to the customers and recognize trends and requirements, which flow into the further development of the product.

And the most important of all: you go the extra mile: you work hard to ensure customer satisfaction and your personal success!

Your qualification:

In addition to a solution-oriented, structured way of thinking, you have great enthusiasm and motivation,  and an awareness for customer satisfaction.

Your excellent interpersonal competence is particularly evident in your ability to listen properly, forward and process information, as well as the ability to communicate to the recipient.

You take the initiative, work hard for all participants and utilize your coordination skills daily with customers, partners and the internal team. Your organizational skills and your enjoyment of customer contact are extremely helpful in these aims.

You have a very good technical understanding and a high affinity to IT. Ideally, you've worked with Microsoft Dynamics 365 / CRM in the past.

As our international customer base is located in 36 countries, you speak not only excellent German, but also English Business fluent, oral and written.

Last but not least, you enjoy discovering new cultures and therefore are happy to travel to your customers, to ensure an optimal deployment of our Dynamics HR Solution.

Ideally in addition (but not compelling):

• Experience in HR, either as HR Manager or HR Admin
• Microsoft certificates for application and customization of Microsoft Dynamics 365 / CRM

If you are unsure if you suit this role, or you do not fit exactly to the specified skills, then apply anyway! You are welcome to convince us in a personal interview that you are the right person for xRM1.  If this role isn't suitable, then there may be further opportunities within other teams for you!

What xRM1 offers:

• A young, international team with Silicon Valley start-up atmosphere.
• Close worldwide cooperation with Microsoft
• A specific and comprehensive onboarding
• Excellent salary package and great opportunities to input your creative ideas