How to use the Support Portal
This short guide is intended to show which steps are necessary to find your way around the Support Portal.
In general, up to two users per company can access the portal and submit tickets.
To do so, please send an e-mail to Request-Portal-invite@hubdrive.com.
Feel free to use the text below as a template, please be sure to send the name of the company and the names and email addresses of the people to.
Good day,
We would like to request access to the HR support portal for Dynamics for the company XY AG.
he following users should have access to the portal:
Mr. Max Mustermann: max.mustermann@email.com
Ms. Mia Musterfrau: mia.musterfrau@email.com
Kind regards
Registration process
After requesting access, you will receive the following email.
Please click on the link to start your registration.
After clicking on the link, a window will open in your browser. Please select "Register" here.
Then choose a password with at least 8 characters consisting of: Numbers, letters and special characters.
Confirmation of the e-mail address
In the last registration step you have to confirm your e-mail address.
Your profile
Make settings
Here you can now set the contact preferences as well as the preferred language.
With a click on "Support" you can open a new ticket.
Create new ticket
Here you can view a list of all tickets and their status. In addition, on the right side you will also find an area where you can create new tickets.
The fields with a red star are mandatory fields. Without them, the ticket cannot be saved.
Please enter a description of the problem and attach corresponding screenshots and the log file if necessary.
Check status
Read and add comments
Once the ticket is submitted, it will be visible in the overview. Here you can see the title, the ticket number and the status of the ticket.
By clicking on the
Detail view
Here you can find all information about the ticket
Here you can find all collected information about this ticket. In the bottom timeline you will also find the answers of our support team. On the right side you can also write back a new comment. If the ticket is solved from your point of view, you can also close the request directly from here. (Middle button at the bottom left)
